For the year when selling the car to vigorously promote the "Euro Ⅲ standard", Renault side of the response is: "This is the dealer's own behavior, and we have nothing to do." However, "then sold me to the Beijing Auto Hing 4S shop Has been closed, this is not dead no test? "Mr. Jiang said helplessly. "Renault's import car is indeed the Euro Ⅲ standard, it (Renault) to the owners of the pit to the pit because of their own operational errors, Renault did not sell before 2007," he said. Out of the vehicle declaration for the country Ⅲ standard.

Has been to "niche" image of the French Renault, in order to change the market disadvantage and niche brand positioning, and constantly in the product and marketing force rally. In the last week of the closing of the 2017 Shanghai Auto Show, Renault in addition to bring the domestic Kolei proud and Keli Jia exhibition, but also completed its high-end flagship models - ESPACE China's first show. "With more models released and the introduction of Dongfeng Renault will continue to reinforce the short board, with the product to enhance brand awareness," Dongfeng Renault Motor Co., Ltd. executive vice president Weng Yunzhong said at the auto show.

However, the China Economic Net reporter found in an interview, one may be a simple procedural problem in the erosion of Renault nearly two years of accumulation of brand reputation: "Renault has not been involved in the declaration of its models."

So what exactly is the problem so that the owner of Miss Qi "Euro Ⅲ standard imported cars into the country's 'high pollution car'"? What is the reason to let the Renault brand more than ten years of the fans address him: "Renault, you owe us an explanation"?

Europe Ⅲ imported cars "turned" country Ⅱ "high pollution car"

February 23 this year, Ms. Qi accidentally received a traffic control department issued by the Beijing 100 yuan a fine, she was a little ignorant: "I do not drive for a long time, some time ago is driving a car to the city to visit a friend , There is no speeding did not run a red light, how will there be a violation of the ticket? "However, the reasons for the fine even let her understand:" violation of motor vehicle emission standards restrictions on access regulations. " Immediately, Ms. Qi telephone consultation to the traffic control department, "traffic control department told me that imports of Megane is the country Ⅱ standard, in accordance with the new regulations, in the working day can not enter the five rings; but my car is clearly the European standard, which is the original Sales staff special emphasis on a selling point, replaced by the domestic standard is also the country Ⅲ, how to become a country Ⅱ ah! "Ms. Qi told reporters on the China Economic Net," traffic control department said: 'Some cars because of historical reasons for the unified mark for the country Ⅱ ""

According to a press survey found that Beijing on December 30, 2005 began to implement the country Ⅲ emission standards. In the actual implementation process, the implementation of the "new car new standard, old car old standard" management principles, that is, car manufacturers to produce new cars must meet the country Ⅲ standard, before the factory vehicles (including imported cars) unified marked as the country Ⅱ Standards, and this is also mentioned in the traffic control department of the "historical issues."

The same experience also occurred in the owner of Mr. Jiang who. According to Mr. Jiang's account: June 20, 2006, he spent about 19.8 million yuan (bare car prices), in the Beijing Automotive Hing (now closed) 4S shop to buy a Megane (2006 2.0 4AT) "When the car, the sales staff told me: 'This car is the Euro Ⅲ standard, much higher than our domestic standards'." Because of the "historical issue", Mr. Jiang's import Megane can only be labeled as the national standard, and expect the future can be upgraded into the country Ⅲ.

Talk about more than a decade ago, the car experience, Mr. Jiang still vividly, "This price was able to buy a house in Yizhuang that year, I was superstitious imported cars, but also trust Renault this international brand; In addition, this car environmental standards, That the future can be more open a few years, who would like to be such an outcome?

Mr. Jiang said the mouth of the "final" is his European Ⅲ standard imported cars inexplicably "turned" for the country Ⅱ standard so-called "high pollution vehicles." And in accordance with the Beijing Municipal Environmental Protection Bureau issued the "on the country Ⅰ and the country Ⅱ emission standard light gasoline vehicles to take traffic management measures notice", "since February 15, 2017, the country Ⅰ and the country Ⅱ emission standard light gasoline vehicles in The public security traffic management department in accordance with the relevant laws and regulations, to give a fine of 100 yuan, every 4 hours to punish once. "This" outcome "for the people who live in Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, Beijing, North Third Ring Road, the unit in the West Second Ring of Mr. Jiang, "is equal to have been scrapped the Renault car."

"For the government's environmental policy, I certainly support, but also our people want," Mr. Jiang angrily said, "I questioned why we Europe Ⅲ standard imported cars will be reduced to the country Ⅱ standard ' High pollution car '? "

To this end, Mr. Jiang specially called the Beijing Municipal Environmental Protection Bureau of motor vehicle emission management center. According to Mr. Jiang said: EPA staff replied, "In principle, the European Ⅲ standard imported cars can be renewed Samsung Green standard (country Ⅲ standard), we have informed the major car manufacturers involved in the vehicle declare".

"The current car manufacturers have responded to our notice, but Renault has been no feedback; please (owner) to contact the car owners, Car manufacturers or local 4S shop agent to declare the directory, we do not accept the declaration of personal name.

It seems that Mr. Jiang and Ms. Qi Renault imported cars can not be replaced into the country Ⅲ standard reasons, not the level of vehicle emissions can not reach the country Ⅲ standard, but Renault in the vehicle to declare the work of the absence.

What does it prevail against each other?

However, for the "Euro Ⅲ imported cars into the country Ⅱ 'high pollution car'" problem, Renault side (including Renault France headquarters, Renault China and Dongfeng Renault) not only did not make up for positive, but the three changed the wording: the original mouth of their " Euro Ⅲ car "first became a" Euro Ⅲ standard registered for the country Ⅱ standard car ", to the end directly reduced to" Europe Ⅱ car. "

Let Renault owners angry, Renault staff in dealing with the problem in the process, "the attitude is very bad, prevarication, the feeling that we are 'we' is the burden, let us quickly out of old cars for new cars," Mr. Jiang Reporters said.

According to Mr. Jiang and Ms. Qi reflected, out of the trust for the Renault brand and love, some owners in 10 years ago to buy a valuable Renault imported cars. Now, because the Renault car can not be renewed the new standard, 31 from Sweden, Renault owners spontaneously set up a "Renault car country two upgrade country three" WeChat discussion group, and Renault aspects of the negotiations.

According to Mr. Jiang about the morning of December 21, 2016, he and another landscape owner Liu to Renault China set up offices in the Kerry Center in Beijing, Renault imported cars can not exchange new standards for consultation. "Renault's staff told us that our car must reach the Euro Ⅲ standard." Mr. Jiang told reporters, "Later, the staff told us, '10 years ago, Euro Ⅲ standard car no way, only First registered into the country Ⅱ standard car; now for the country Ⅲ certainly no problem, you go back and wait for my message.

Mr. Jiang continued to tell reporters: January 15, 2017 afternoon, he received a call from Dongfeng Renault, was told that their Renault car is Europe Ⅱ standard;

On the afternoon of January 9, 2017, he received the call from Dongfeng Renault again. The staff on the phone asked him to go to the Kerry Center in Beijing the next day to meet the relevant staff and legal staff of Dongfeng Renault.

At 10:00 on January 10, 2017, Mr. Jiang and several Renault owners in the Kerry Center 702 room, and Dongfeng Renault Beijing branch of the business representatives, technical staff and legal staff to meet, and was formally informed "their Renault The car is the European standard, which is confirmed from the French headquarters, but does not provide text materials.

In this regard, the scenery owner Miss Qin in January 11, 2017, to the French headquarters in Renault to send e-mail, asked to provide the vehicle and the engine involved in the technical parameters. Renault France headquarters in the afternoon (mail show time: 2017-01-11 18:11:23) replied Ms. Qin's message, said, "We are only responsible for the European region business, your needs have been reflected to the relevant departments, they Will respond as soon as possible. "However, Ms. Qin did not receive any response;" In the end, Renault France headquarters mail does not reply to me.

In order to obtain the technical parameters of vehicles and engines, Renault owners in February 15, 2017, once again came to Kerry Center. According to Ms. Qin about the day, Dongfeng Renault's business representatives, legal staff, foreign staff and government relations commissioners attended the meeting, Renault promised "within two weeks of the vehicle configuration, emissions data and other information provided to us " However, the Renault side has not been linked to us, and now even our phone does not answer.

And for the year when selling cars to vigorously promote the "Euro Ⅲ standard", Renault side of the response is: "This is the dealer's own behavior, and we have nothing to do." However, "then sold me to the Beiqi Zhongxing 4S Shop has been closed, this is not dead no evidence? "Mr. Jiang said helplessly.

"Renault's imported cars are indeed the Euro III standard," said Renault, who was the owner of the company. "According to the staff," Renault's own Of the operational errors, not to be sold before 2007 to declare the vehicle for the country Ⅲ standard.

In the face of complaints of the owner of the door, Renault side of the problem in the face of the perfunctory, while strongly recommended them to replace the new Renault car, "before the end of June to replace the Renault car concessions ah.

Renault, you owe us an explanation!

However, "such a way to deal with the way and attitude, how could we also buy Ray Reynold." The owners almost unanimously told the China Economic Net reporter, "Although we are not directly from the Renault manufacturers to buy the vehicle, but its right Agents, you owe us an explanation! "To this end, the China Economic Net reporter called Dongfeng Renault market sales of the Department of the sale of the dealer, The relevant responsible person, and sent to the form of text messages to interview, but as of the press did not receive each other before the reply.

Shanghai Bai Yue Law Firm Zhang Kangliang lawyers in an interview with the China Economic Net reporter said: Renault's current practice and interpretation of the lack of clear legal basis, the lack of international car prices and responsibilities, the brand image will have a great negative impact The

According to Zhang Kangliang lawyers, from the parties (owners, the Beijing Municipal Environmental Protection Bureau, etc.) feedback information, Renault's practice is a clear violation of the "Consumer Protection Law," the relevant provisions of infringement of the legitimate rights and interests of consumers, to Consumers cause property damage, should bear the corresponding liability.

According to Article 8 of the Consumer Protection Act, consumers have the right to know the real situation of the goods they purchase or use or the services they receive. The consumer shall have the right to provide the price, origin, producer, use, performance, specification, grade, main ingredient, date of manufacture, expiry date, inspection certificate, method of use of the goods, and the use of the goods in accordance with the different circumstances of the goods or services. After-sales service, or service content, specifications, fees and other related information.

Article 20: The information provided by the operator to the consumer about the quality, performance, use and validity of the goods or services shall be true and comprehensive and shall not be made false or misleading propaganda. The operator shall give a true and clear answer to the question raised by the consumer regarding the quality of the goods or services provided by him, such as the quality and use of the goods. Operators to provide goods or services should be clearly marked price.

"Renault provided by the import car, resulting in damage to consumer property, should be in accordance with the" Consumer Protection Act, "Article 52, commitment to repair, replacement, compensation for civil liability." Zhang Kangliang lawyers stressed that " Consumers through the consultation, complaints, litigation and other legitimate means to safeguard their legitimate rights and interests.

However, Mr. Huang Liling, a partner of Beijing Zhongmian Law Firm and member of the Beijing Lawyers Association Lawyers Association, expressed concern in an interview with the China Economic Net: "This case requires consumers to provide evidence to prove that the manufacturer has Propaganda or inform these vehicles to meet the national Ⅲ emission standards.

Article 74 of the Opinions of the Supreme People's Court on Several Issues Concerning the Application of the Civil Procedure Law of the People's Republic of China stipulates that in the litigation, the parties have the responsibility to provide evidence for their own claims.

"From the consumer point of view, this burden of work and energy consumption, and the cost is also high." Huang Li Ling lawyer stressed that "in the long run, the enterprise brand image construction and maintenance, should give consumers more The right to know, to shoulder greater responsibility. "